Privacy Notice

Information we collect

We collect your email address, your first name if you choose to provide it, and records of your subscription, confirmation and unsubscribe choices. If you contact us or share feedback, we also receive the information you include in your message.

We use Klaviyo to manage community subscriptions and send marketing emails. Klaviyo may collect technical information such as your IP address, device or browser information, and the time of your signup or interactions with our emails.

How we use your information

We use this information to:

• Manage and confirm your subscription.
• Send product development updates, community feedback opportunities and launch news.
• Respond to your questions and feedback.
• Understand how our emails perform and improve future communications.
• Keep records of consent and honour unsubscribe requests.

Facial shine questionnaire

Our voluntary questionnaire asks about your experience of facial shine, products and methods you have tried, satisfaction, product preferences, buying interest and price expectations. It also asks whether you are aged 18 or older and currently living in Canada.

We use responses to understand consumer needs and assess the proposed product and its development priorities. The questionnaire is research, not a sales offer. Completing it does not subscribe you to our email list.

The questionnaire is designed not to request your name, email address or medical information. Please do not include identifying details, contact details or medical information in free-text answers. If you include personal information, we will handle it under this notice. We do not describe responses as completely anonymous because identifying information could be included in an answer and Google processes technical information when you use its services.

We use Google Forms to collect and store questionnaire responses. Access to responses is limited to the founder and people authorised to assist with the research. Findings may be shared in summary form without identifying respondents; survey responses are not published as individual testimonials without separate permission.

Email opens and link clicks

We use Klaviyo to record email opens and link clicks. Emails may contain a small tracking image and tracked links that help us understand engagement. These records may be associated with your subscriber profile.

Email open reports are estimates: some email services automatically load images or limit tracking. You can stop receiving these emails by unsubscribing.

Service providers and processing outside Canada

We use Klaviyo to manage subscriptions and deliver emails. Klaviyo stores subscriber information in the United States and may process it in other countries through its staff and service providers. Privacy laws in those countries may differ from Canadian laws, and information may be accessible to authorities under applicable law.

We use Google Forms for the questionnaire and may use Google Sheets to organise responses. Google may process service data outside Canada under its applicable terms and Privacy Policy. Privacy laws in those countries may differ from Canadian laws.

We also use an email service provider to receive and respond to messages sent to our contact address.

Your choices and privacy requests

You can unsubscribe at any time using the link in our emails. Providing your first name is optional. Participation in the questionnaire is also optional. If a response contains no identifying information, we may not be able to locate it in response to an access, correction or deletion request.

Contact us to request access to or correction of your personal information, ask for deletion, withdraw your consent, or raise a privacy concern. We may need to verify your identity before responding. Some information may need to be retained for legal requirements or to honour your unsubscribe request.

How long we keep information

We retain personal information for as long as needed for the purposes described in this notice and applicable legal requirements. Survey responses are retained while needed to assess consumer needs and guide product development. We then delete personal information or remove identifying details when it is no longer needed, subject to legal requirements. After you unsubscribe, we may retain a limited suppression record to prevent further marketing emails, along with records needed to demonstrate your consent history.

Updates to this notice

We may update this notice as the community develops or our practices change. The date above identifies the latest version. This notice covers community signup, related emails, the questionnaire and direct feedback; additional notices may apply to future services.